Stephanie HouseIn spite of difficult circumstances, IS&T has rallied to provide around-the-clock services to Chapman users. Now stationed in the Leatherby Library Rotunda Cafe, a team of 20 IS&T staff rotates shifts to accommodate campus users. All faculty and staff are welcome to receive assistance in setting up their laptops to work remotely.
With the change to a full campus closure, IS&T will continue walk-in support on Wednesday, Mar. 18, and Thursday, Mar. 19, in the Leatherby Libraries Rotunda from 7 a.m.- 7 p.m., and from 7 a.m.- 5 p.m. on Friday, Mar. 20.
“You can walk-in, call-in, and email too,” says Jose Salomon, lead data architect with IS&T assisting with user support at the libraries.
“The support we’re providing is to set up your computer to work remotely,” says Michelle Sypinero, director of client services. IS&T will help users set up remote desktop access and access resources like Microsoft Teams; their purpose is not to help with online course set-up. Faculty members seeking assistance adjusting to online course set-up can connect with the Tech Hub for focused assistance.
Visit IS&T’s pop-up service desk at the Rotunda Cafe or reach the Service Desk by phone, 714-997-6600, or email.
Display Image at Top/ Jose Salomon helps a campus user.
