Panopto Maintenance 12/19 & 12/21

12/18/2020

(Update as of 8:30 am PST on 12/21/20)

Dec. 21st, 2020: Panopto Folder Change - Delayed

The scheduled maintenance has been delayed and will start at 8:00 pm ET (5:00 pm PST) on 12/21.  Panopto (Chapman’s Lecture Capture System) will begin migrating content from the old folders to ones that work better with Canvas and Zoom. The maintenance is scheduled to take 9 hours to complete and will be available at 5:00 am ET (2:00 am PST) on 12/22.

Please contact the Service Desk if you have any question or concerns. Servicedesk@chapman.edu.

(Original message)

Dec 19th, 2020: Panopto Cloud Update - Complete 

On Saturday, Dec 19 2020, Panopto Cloud will be updated with the latest features and improvements. Panopto expects up to 3 hours of downtime, with a target start time of 9:00 pm EST/6:00 pm PST.

During the downtime, you will not be able to access videos on your Panopto site, and any attempts to upload from recording clients will result in a "Server unable to connect" message.

Dec. 21st, 2020: Panopto Folder Change

On Monday, December 21^st,  start around 3am ET (12:01 am PST) Panopto (Chapman’s Lecture Capture System) will begin migrating content from the old folders to ones that work better with Canvas and Zoom. The maintenance is scheduled to take 9 hours to complete and will be available at 9am ET (6 am PST).

Please contact the Service Desk if you have any question or concerns. Servicedesk@chapman.edu.

Hashinger Power and Network Outage - 12/15/20 - RESOLVED

12/15/2020

(Update as of  9:43 A.M. (PST)) RESOLVED

Both power and network connectivity have been restored to Hashinger Hall. Facilities Management is currently investigating the root cause of the power outage that brought network down.

(original message)

At 8:45 A.M. on Dec. 15th., there was an unexpected power outage in Hashinger Hall, which caused the all systems in the building to go offline. IS&T and Facilities Management are working to restore power and network services to the building. More updates will be posted as soon as they are available.

Gmail Message Delivery Issue - Resolved

12/14/2020

(Update as of 3:51 P.M. PST on Dec. 15th) RESOLVED

Google is reporting that all email delivery problems have been fixed and services are now fully operational. Stay up-to-date with the latest updates by visiting IS&T's Systems Status page.

(original message)

IS&T is aware of and monitoring a current issue with Gmail users' messages not being delivered. At this time, Google is currently working to resolve the issue on their end.

Network Service Interruption - 12/14/20

12/14/2020

Around 4:00 P.M. (PST) there was a brief interruption on a network services. Affected services were VPN, Remote Desktop, Image Now, and Blackboard Transact. IS&T can confirm that as of 4:37 P.M. (PST) all services have been restored and are back online.

Follett Discover Bookstore Access Offline.

12/10/2020

(update as of 9:36 A.M., 12/11/20)

All access to Follett Discover has been restored. IS&T is continuing to monitor the situation and is investigating as the root cause of the user access issue.

(original message 12/10/20)

IS&T is currently aware and investigating an issue with access to the Follett Discover Online Bookstore. We are currently working with the vendor to resolve the issue. More updates will be posted as soon as they become available.

Grammarly Service Interruption - 12/10/20 - Resolved

12/10/2020

(Update as of 2:42 P.M. PST)

Grammarly services has resolved the issue. Grammarly did not provide any information as to the cause of the service interruption.

(Original message)

Grammarly is currently experience technical difficulties with their online services. They have reported that a fix is in place and they are currently monitoring the results.

Peoplesoft Login Issue - 12/9/20 RESOLVED

12/09/2020

(Update as of 12:30 P.M. PST)

All four pillars of Peoplesoft have been successfully restored.  IS&T is still working to restore services to Agilon.

(Original message)

IS&T is currently investigating an issue with access to Peoplesoft and other various systems. More information will be provided once available.

Audio Quality Issues for Teams Meetings - Resolved

12/07/2020

Update as of 1:30 PM (PST) - RESOLVED

IS&T has confirmed that the Teams audio quality issue has been resolved. 

(original message)

IS&T has been receiving reports that there are some users who are having sound quality issues with Microsoft Teams. IS&T has identified the potential cause and will be taking the appropriate steps to fix it as soon as possible.

Major Network Outage - 12/3/20

12/03/2020

Around 6:55 AM, IS&T confirmed that there was a major network outage affecting the core campus services such as Chapman.edu, My.Chapman.edu, VPN, etc. As of 8:00 AM, all affected services were successfully restored.

If you are continuing to experience further technical difficulties, please contact our Service Desk team at (714) 997-6600 or Servicedesk@chapman.edu.