Working@chapman

Announcements, News and Events for Faculty and Staff

System Status And Announcements

Users Unable to Access Facebook On Campus Devices

04/08/2021

Original Message 3:12 pm (PST)

IS&T has received several reports from users who are unable to access Facebook on campus devices. We have confirmed that Facebook is reporting user access issues on their end and are working to restore services. Please visit Downdetector or DownRightNow if you would like to monitor Facebook's operational status.

Power Outage Reported

04/06/2021

Original Message 5:00 pm (PST) - RESOLVED

Around 4:30 pm (PST), Panther Village and some areas of the Orange Campus experienced an unexpected brief power outage. At the this time IS&T has confirmed that all network services that were affected have been restored and are operational.

Microsoft Teams Issue with Meetings and Calls

04/01/2021

Microsoft had issues with Teams with meetings and calls, and potentially other M365 services. The issues appear to have started at approximately 2:35 PM Pacific and have been resolved around 4pm.

Orange Campus Power Outage

03/29/2021

Updated Message 11:55 am (PST) POWER RESTORED

All power has been restored to the Orange Campus.

Original Message 11:54 am (PST)

The Orange campus is currently experiencing a campus-wide power outage. More information will be provided as it becomes available.

Users Unable to Log into TouchNet (ePay)

03/23/2021

Updated Message 7:11 am (PST) RESOLVED

TouchNet is reporting that they have resolved the issue of users not being able to log into the U.Commerce Operations Center. No information has been provided at this time as to the cause of the reported issue.

If you are still having trouble logging into TouchNet, please try fully exiting the browser and try logging in again.

Original Message 6:35 am (PST)

TouchNet is reporting that some Users are having issues logging into the U.Commerce Operations Center. This includes an inability to login, or slow response once a login is made. TouchNet is currently investigating this issue, and will provide updates as information becomes available.

Internet/Network Slowness - 3/16/21

03/16/2021

Message Update 1:40 pm (PST) - Resolved

At this time, we believe that all internet and network services have returned to normal operating status. Chapman's internet provider has confirmed that the Spectrum issue is no longer affecting connectivity to our services. If there are other issues, we will alert you. We apologize for any inconveniences.

Message Update 12:55 pm (PST) - Monitoring

We believe all internet and network services have returned to a normal operating status. IS&T is continuing to monitor.

Message Update 11:48 am (PST)

IS&T has confirmed the intermittent issues accessing Chapman-hosted resources (chapman.edu, VPN, or other on-premise applications) is from those with Spectrum internet. Chapman's internet provider is working with Spectrum to resolve the issue.

Original Message 10:45 am (PST)

IS&T is currently aware of and tracking reports of slowness to multiple network services. Some reported services include VPN, Remote Desktop, and externally facing web web services that are hosted on campus. More information will be provided once it becomes available.

Microsoft Outlook and Teams Unavailable - 3/15/21

03/15/2021

Message Update 7:50 am (PST) 3/16/21 - RESLOVED

Microsoft has confirmed that all services have been successfully restored and determined the root cause of the outage to be related to an expired security key. For information, please see Status.azure.com

Message Update 3:00 pm (PST) - MONITORING FIX

Microsoft has rolled out a fix, and we're monitoring to confirm that everything is restored.

Message Update 2:32 pm (PST)

Microsoft is currently implementing a worldwide fix. All services are estimated to be fully operational by 3:15 pm (PST).

Message Update 1:10 pm (PST)

IS&T has confirmed that At this time the most affected service is Microsoft Teams (joining meetings, phone calls, etc.)

Original Message 12:50 pm (PST)

IS&T is currently investigating an issue where users are unable to log into their Outlook email account or Teams. This issue is also impacting the Service Desk phone line.

Follett Discover Bookstore Unavailable - 3/9/21

03/09/2021

Updated Message: 8:50 am (PST) - 3/10/21 (RESOLVED)

Follett Discover Bookstore servers have been successfully restored and are now operational.

Original Message: 1:52 pm (PST) - 3/9/21

Follett Discover Bookstore is currently unavailable. IS&T is currently investigating the cause of the outage and is working with Follett to restore services as soon as possible.

Canvas Outage - March 3rd (Resolved)

03/03/2021

Status Update 3:10pm (PST) RESOLVED

Canvas has confirmed that the services outage has been resolved and that all services are now operational.

Status Update 2:15pm (PST)

Canvas is reporting that a fix has been implemented and that they are currently monitoring their services. Users should be able to log into Canvas at this time.

Original Message

The Canvas LMS is currently experiencing a major service outage. IS&T is currently monitoring the situation, and will provide updates as soon as they become available. For more information please visit https://status.instructure.com/

Network Outage in Hashinger - 1/25

01/25/2021

At 9:28 a.m., the Hashinger Hall network went offline. IS&T was able to restore network services at 10:08 a.m. and is working with Facilities Management to determine the root cause of the outage.