Congratulations to This Week’s Service Plan of Recognition Recipients

We are proud to name this week’s Service Plan of Recognition awardees for their extraordinary work as Chapman responds to COVID-19. Each staff and administrator selected embodies the dedication and integrity that continues to drive and strengthen Chapman University. 

For information on how to nominate employees, read this article about the New Service Recognition Plan.

This week’s recipients are: 

Monica Chen, assistant director of graduate admission; international officer, Office of Admission

Bryant Dowd, associate director of undergraduate admission; international officer, Office of Admission

Junko Takada, international student services coordinator, International Student and Scholar Services

This international admission team has faced unprecedented challenges during this pandemic as international students face additional obstacles to admission and studying in the U.S.  This team has been able to act quickly to interpret new guidelines and update policies accordingly, and work with both new and current students regarding their individual situations. – Mike Pelly

Megan Howes, department assistant, Office of Admission

Megan has been answering our phones since going remote; taking calls from frustrated families & speaking with students. She provides families a wonderful first impression to campus & serves as a continued resource for returning families. – Mike Pelly

Dave Hernandez, senior programmer/analyst, IS&T

Dave has implemented many enhancements for CU Safely Back including a pop-up for a student survey, changes for Finance/Concur workflow for pandemic spending adjustments and changes for OFA on grade reporting and banked credit modification. – Helen Norris

John Bui, project manager, IS&T

John is the project manager of the project to upgrade hundreds of classrooms across campus to prepare for remote teaching.  John can be credited for keeping the team on task on this challenging, ambitious and highly visible project. – Helen Norris

Patrick Rausch, technology buyer, Purchasing

Patrick has been unbelievable in his attention to finding scarce hardware. He contacts manufacturers directly and negotiates for what we need. He responds quickly to information requests and checks the supply chain multiple times a day. – Helen Norris

Jamie Wisdom, client services technician, IS&T

Jamie continues to provide tremendous support to everyone in this challenging, remote environment.  Her customer services skills are stellar.  She treats everyone as her top priority, while providing leadership to her colleagues. – Helen Norris

Lauren Henderson, marketing strategist, Strategic Marketing and Communication

As the marketing strategist for graduate recruitment, Lauren is pivotal in the development of year-long integrated marketing plans for each school. During the pandemic, this strategic and complex work is vital to Chapman’s future success. – Jamie Ceman

Steve Lopez, advancement systems reporting analyst, University Advancement

Steve is a proactive partner for UA colleagues and helps generate the best reports possible. He is creative, offers suggestions for criteria and new ways to think about data and reports. He is leading reporting during our implementation. – Michele Wanner

Brian White, database manager, Ticketing Services

Brian has worked hard to implement many new features to our ticketing software, AudienceView. Because of his work, there will be several new enhancements ready for our patrons when events on campus resume, whether virtually or in-person. – Tessa Jones