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Coronavirus: Updates and Resources – Parents

Page updated as of April 6 at 9:00 p.m.
To suggest changes to this page, email communications@chapman.edu

Senior Leadership Held Virtual Town Hall

President Daniele Struppa, Vice Provost Lawrence Brown, and Dean of Students/Vice President of Student Affairs Jerry Price hosted a town hall on March 26 to update the Chapman Family and address questions and concerns regarding the University’s coronavirus response.



Academic Instruction, Housing and Dining

  • All dining services and restaurants on campus were closed effective March 17, 2020. Students using dining services receive a pre-packaged breakfast, lunch and dinner.
  • All students are encouraged to return home. For students who cannot return, Housing staff will work directly with residential students. Those who remain will likely require relocation to better manage the necessary social distancing needed to contain the spread of the virus. Please continue to check the Residence Life and First Experience website for updates.
  • Account adjustments are being processed as quickly as possible for unused housing and board. The amount of this adjustment will reflect the unused percentage of the total housing and board “package,” including Panther Bucks. For resident students, no separate adjustment will be issued concerning Panther Bucks. Students who purchased Panther Bucks separately (not as part of a board “package”) will see an adjustment for the unused Panther Bucks in their accounts.
  • Additionally, some selected lab and class fees are being credited to students’ accounts.
  • All instruction will continue to be delivered remotely for the remainder of the semester, including final exams. For classes on Rinker Health Sciences campus, remote instruction will likely continue until the next trimester.
  • Students are encouraged to contact their instructor to discuss questions regarding classes.
  • To facilitate remote instruction, learning and support services, IS&T has been supporting students who are in need of laptops and internet access. Resources are available at Information Systems & Technology’s (IS&T) webpages.

Health, Counseling and Student Support

Any student with a confirmed diagnosis of COVID-19 should contact Jacqueline Deats, Director, Student Health Center, deats@chapman.edu, (714) 997-6851.

Student Health and Counseling services will continue as essential campus functions with most employees working remotely.

Student Psychological Counseling Services

Case Manager (Community Referrals, Food Insecurity, Housing Insecurity) 

Interfaith Center (Grief, Spirituality, Mindfulness)

  • interfaith@chapman.edu (Dr. Gail Stearns, Rev. Nancy Brink, Rev. Cisa Payuyo, Shaykh Jibreel Speight, Rabbi Corie Yutkin)

PEER Health and Education (Sexual Assault, AOD)

Wellness Promotion (Sleep Hygiene, Roommate Issues, Nutrition, Physical Activity, Stress Management, Engagement (homesick))

Residence Life (Housing Accommodations)

Tutoring, Learning and Testing (Academic Mentor, Tutoring, Writing Center)

Disability Services (Accommodations, Assessments)

Dean of Students (Title 9, No Contact Contracts, Late Withdrawal, Academic Departments)

Public Safety (Assault, Safety Issues)

  • (714-997-6763)

Other Student Resources

The student page of this Coronavirus website is also updated frequently as deadlines change or are announced and new information becomes available.

Library Services

The physical location of the Leatherby Libraries is closed, however, many resources are available online. Please check their website.

Parents Facebook Live Event

On Friday, March 13, President Daniele C. Struppa, Dean Jerry Price and Vice President and Chief Information Officer Helen Norris answered parents’ questions and discussed Chapman’s response to the coronavirus.

Office of Parent Engagement

The Office of Parent Engagement team is available remotely and looks forward to hearing from you: parents@chapman.edu

Online Learning Resources

Staff from Information Systems & Technology (IS&T) and Academic Affairs are supporting the transition to online instruction for all graduate and undergraduate classes. Go to the IS&T Student Resources page for information on Canvas, Blackboard and additional software downloads that might be necessary to complete coursework online.

Students will be hearing directly from the instructor for each of their classes, providing direction on how to complete coursework. While specialized classes that require face-to-face meetings will need a creative approach to be modified, instructors are working hard to provide an experience that will live up to the rigor we pride ourselves on at Chapman.

Campus operations and services will continue operating as usual; employees will remain on campus.

Free Internet Service Offers

Comcast Internet Essentials – “Effective Monday, March 16, 2020, Comcast is offering 2 months free to new Internet Essentials customers in response to recent and anticipated emergency measures associated with the Coronavirus (COVID-19).” Source: https://www.internetessentials.com/covid19

Charter Spectrum Broadband – “Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.” Source: https://corporate.charter.com/newsroom/charter-to-offer-free-access-to-spectrum-broadband-and-wifi-for-60-days-for-new-K12-and-college-student-households-and-more

Events & Group Gatherings

All athletic events and all routine campus events are canceled at this time


After consulting our deans, faculty, administration, and more importantly, our graduating seniors and families, Chapman senior leadership has decided to postpone the 2020 Commencement. We are targeting a date in late summer but will have to monitor the progress of coronavirus before a final decision is made. We believe Commencement is more important than ever and are committed to providing this milestone event for our graduating students and their families.

Our goal is to provide the full Commencement experience our graduates have earned. We will continue to update the Commencement website as we finalize details.


Should students move home right away?

Students who  have the ability to return home are recommended to do so.

Should students bring everything home in case they can’t come back before the end of semester?

At this point, we are planning for remote learning to be in place for the remainder of the semester. Due to the prolonged time period we are planning for, students can remove all personal belongings and move home, if that is preferred. However, students will be able to return to campus at any time to collect belongings. There is currently no ban on being on campus, but the ability to stay on campus may change suddenly based on direction from health agencies.

Will students be refunded for campus housing and dining costs during the time they are expected to be away from campus?

If students pack up their room and check out, they will be refunded prorated room and board charges. If students leave their belongings and plan to return, they will be refunded prorated board charges but not room.

Can students stay in their on-campus housing?

Students who have the ability to return home are recommended to do so.  Regardless of your location, students will participate in remote instruction. Campus services and operations will remain functioning.

Visit the Residence Life webpage for move out instructions and further details on housing reimbursement procedures. 

Dorm Room Movers

Our official storage partners, Dorm Room Movers, is here to help you with your move-out during the recent changes in the academic schedule. Dorm Room Movers has added FREE pickup dates (Sat 3/14, Sun 3/15, and Mon 3/16) for anyone who needs to store immediately. We are working on additional pickup dates as needed. Storage pricing is per box or non-boxed item per semester.

What’s included:

  • Pick-up and delivery by professional movers
  • $100 coverage per box or unboxed item
  • Climate-protected storage and 24/7 security
  • BBB A+ accredited

International Students

Who can help international students and students traveling abroad with visa advice and information for returning home?

If you can return home, the International Students Services team will work with you on visa and other immigration issues.

  • For international students studying in the U.S., please contact Junko Takada at 714-744-2110.
  • For students studying abroad who may return to the U.S., please contact the International Students Services at globaled@chapman.edu or call International Student Services at 714-997-6830

Online Courses and Academic Support

How should students access their online courses?

Faculty members will begin communicating to students directly based on individual course alterations and plans for how coursework will be completed. Students should not attend class beginning March 12, and wait for instructions from their faculty. 

If the situation changes and we ask students to return to campus before the end of the semester, we will accommodate students unable to return and allow for classes to be completed remotely. While we will encourage students to return if able, it will not be mandatory.

How will students complete courses that have a lab or other in-person requirement?

Specialized courses that require in-person meetings are being evaluated and further information will be shared as decisions are made. Students who participate in events as a part of coursework must work closely with faculty/GTAs to understand the impact. Faculty/GTAs have been given the flexibility to manage this action in a way that is optimal for their class. Short-term cancellations will be permitted for courses not readily able to alter course delivery, not to extend past March 30, 2020.

Are University-employed students supposed to maintain their on-campus jobs?

No, students should not report to on-campus employment. The University is managing the best approach to pay the students for their employment while they are expected to be away from campus.

Are the Leatherby Libraries open?

Yes. Campus operations are still open, including the Library. While we encourage all students to leave campus and return home, we understand this is not possible for everyone.


Will students get a refund on tuition?

While the delivery of coursework is changing, Chapman will be holding classes for the remainder of the semester therefore tuition reimbursement will not be provided

Student Support Services

The University has many services available to students, faculty and staff during this time. Please reach out for counseling or special accommodations as needed.

Case Manager (Community Referrals, Food Insecurity, Housing Insecurity) 

Fish Interfaith Center (Grief, Spirituality, Mindfulness)

  • interfaith@chapman.edu (Dr. Gail Stearns, Rev. Nancy Brink, Rev. Cisa Payuyo, Shaykh Jibreel Speight, Rabbi Corie Yutkin)

PEER Health and Education (Sexual Assault, AOD)

Wellness Promotion (Sleep Hygiene, Roommate Issues, Nutrition, Physical Activity, Stress Management, Engagement (homesick))

Residence Life (Housing Accommodations, Roommate Issues)

Tutoring, Learning and Testing (Academic Mentor, Tutoring, Writing Center)

Disability Services (Accommodations, Assessments)

Dean of Students (Title 9, No Contact Contracts, Late Withdrawal, Academic Departments)

Dept of Student Engagement (Student Clubs, Cultural Identity Education, Cultural Groups, Physical Fitness)

Student Health Services (Physicals, Medical Assessment)

  • Walk-in (714-997-6851)

Public Safety (Assault, Safety Issues, Protection Training)

  • Walk-in (714-997-6763)

Stay Up to Date With Chapman Communications

The coronavirus website is being maintained for all up-to-date information.

This is a challenging situation for the entire Chapman community and will cause many questions and difficulties. We are asking our campus to approach this with patience and flexibility so we can successfully move forward with the semester while reducing the health risks we are seeing around the world.